Thank you for choosing HOME APPLIANCE for your kitchen and home appliance repair and maintenance requirements. We aim to provide reliable, professional, and customer-focused doorstep services. This Refund Policy explains the circumstances under which a refund may be considered.
1. Service Charges
Inspection, diagnosis, visiting, and service charges are generally non-refundable once a technician has been dispatched or the requested service has been performed.
2. Refund Eligibility
A refund may be considered in the following situations:
A payment was processed more than once due to a technical or payment-processing error.
A service was paid for in advance, but HOME APPLIANCE was unable to provide the requested service.
The customer cancels the booking before technician dispatch and before any service work begins.
A refund is approved following a review of a verified billing, payment, or service-related complaint.
3. Non-Refundable Situations
Refunds generally will not be provided when:
Additional faults are identified during inspection or diagnosis.
The customer chooses not to proceed with the recommended repair after receiving the technician’s assessment.
The requested repair or service has been completed and accepted by the customer.
Service delays result from spare-part availability, manufacturer restrictions, supply issues, or circumstances beyond our reasonable control.
Appliance damage occurs after service because of misuse, negligence, power fluctuations, water damage, pest infestation, unauthorized repairs, or other external factors.
4. Warranty-Related Service
Where a completed repair is covered by an applicable service warranty, we will generally attempt to resolve the reported issue through inspection, adjustment, repair, or replacement of a defective part, where applicable. A refund may be considered only when the issue cannot reasonably be resolved under the applicable warranty terms.
5. Refund Request Process
Customers requesting a refund should contact our support team and provide relevant information, such as:
Customer name
Registered mobile number
Service or job details
Payment transaction information
Reason for the refund request
All refund requests are subject to verification and review. Approval will depend on the circumstances of the request and the applicable terms of service.
6. Refund Processing
Once a refund is approved, it will generally be processed within 7–10 business days using the original payment method, where possible. The time required for the refunded amount to appear in the customer’s account may vary depending on the bank, payment gateway, or financial institution.
7. Policy Changes
HOME APPLIANCE reserves the right to update or modify this Refund Policy when necessary. Any changes will be published on this page with the revised effective date.
8. Contact Information
Organization Name: HOME APPLIANCE
Toll-Free: 1800 202 6280
Email: info@customer24x7support.co.in
Email: noidaservice06@gmail.com
Address:
737, Maharishi Valmiki Marg, Mangol Puri,
Distt. North West Delhi, New Delhi,
Delhi – 110083, India
For questions regarding this Refund Policy or to submit a refund request, please contact HOME APPLIANCE using the contact details provided above.
