Welcome to HOME APPLIANCE. By accessing our website, contacting us, or booking and using our appliance repair and maintenance services, you agree to comply with and be bound by these Terms & Conditions. Please read them carefully before using our website or requesting any service.
1. About Our Services
HOME APPLIANCE provides professional doorstep repair and maintenance services for various kitchen and home appliances, including:
Gas Stove Repair
Hob Service
Cooktop Repair
Cooking Range Repair
Kitchen Chimney Service
Washing Machine Repair
Refrigerator Repair
Microwave Oven Repair
Air Conditioner (AC) Service and Repair
Geyser Repair
LED TV Repair
Other Appliance Maintenance Services
Service availability depends on technician availability, location, appliance type, and our service coverage area.
2. Service Booking
Customers booking a service through our website, telephone, email, WhatsApp, or other communication channels agree to provide accurate and complete information regarding their contact details, location, appliance, and service requirements.
Customers must provide reasonable and safe access to the appliance so our technicians can inspect and perform the requested service.
We reserve the right to refuse, reschedule, or cancel a service request where incorrect information is provided, unsafe working conditions exist, or the location is outside our available service area.
3. Inspection and Diagnosis
Our technicians may inspect and diagnose the appliance before recommending any repair or maintenance work.
Visiting, inspection, or diagnosis charges may apply.
Applicable inspection or diagnosis charges remain payable even if the customer decides not to proceed with the repair.
Repair estimates are based on the condition and fault identified during inspection.
Additional faults may be identified after the appliance is opened or further tested.
4. Pricing and Payment
Service charges may vary depending on the appliance type, fault, labor involved, service requirements, and spare parts required.
Customers will generally be informed of applicable repair costs before major repair work begins. Additional work or parts may require separate approval.
Payment is due upon completion of the service unless another arrangement has been agreed upon. Prices may change depending on service requirements and applicable operating costs.
5. Service Warranty
Where specifically offered, a limited service warranty may apply to eligible repairs or replaced parts. Warranty coverage is subject to the terms communicated at the time of service.
The warranty generally does not cover:
Physical or accidental damage
Water or liquid damage
Electrical faults or power fluctuations
Improper use or negligence
Pest or rodent infestation
Unauthorized repairs or modifications
Damage caused by external circumstances
Normal wear and tear
Problems unrelated to the original repair
Warranty claims may require inspection and verification by our technical team.
6. Customer Responsibilities
Customers are responsible for:
Providing a safe and accessible working area.
Providing reasonable access to the appliance.
Ensuring required electricity, water, gas, or other utilities are available where necessary.
Removing valuable or fragile items from the work area.
Providing accurate information about the appliance and its previous repair history.
Following reasonable maintenance and usage recommendations provided by our technicians.
Failure to meet these responsibilities may affect service delivery or applicable warranty coverage.
7. Cancellation Policy
Customers may cancel a service request before technician dispatch.
However:
Cancellation after technician dispatch may result in applicable visiting charges.
Cancellation after inspection may result in inspection or diagnosis charges.
Charges already incurred for services, visits, inspections, or approved parts may be non-refundable, subject to our Refund Policy.
8. Limitation of Liability
To the extent permitted by applicable law, HOME APPLIANCE shall not be responsible for indirect, incidental, special, or consequential losses arising from appliance failure or service delays.
This may include losses relating to food spoilage, business interruption, loss of income, loss of profits, or data loss.
We may also not be responsible for delays or service limitations caused by spare-part availability, manufacturer restrictions, transportation problems, weather conditions, supplier delays, utility failures, or other circumstances beyond our reasonable control.
Where legally permitted, our liability relating to a particular service will be limited to the amount paid for that specific service.
9. Intellectual Property
All website content, including text, graphics, images, logos, icons, designs, layouts, and other materials, is owned by or used by HOME APPLIANCE with appropriate rights.
Website content may not be copied, reproduced, modified, distributed, published, or commercially used without prior written permission, except where permitted by applicable law.
10. Privacy Policy
Your use of our website and services is also subject to our Privacy Policy. By using our website or requesting our services, you acknowledge that information may be collected and processed as described in our Privacy Policy.
11. Third-Party Websites and Services
Our website may contain links or references to third-party websites and services. These links may be provided for convenience or informational purposes.
HOME APPLIANCE does not control third-party websites and is not responsible for their content, security, privacy practices, availability, or policies. Customers should review the applicable terms and privacy policies of such third parties.
12. Changes to These Terms
We reserve the right to update, revise, or modify these Terms & Conditions when necessary. Updated terms will be published on our website with the revised effective date.
Continued use of our website or services after the updated terms are published constitutes acceptance of the revised Terms & Conditions, subject to applicable law.
13. Governing Law and Jurisdiction
These Terms & Conditions shall be governed by and interpreted in accordance with the applicable laws of India.
Any dispute arising in connection with our website or services shall be handled in accordance with applicable law and may be subject to the jurisdiction of the appropriate courts in Delhi, India, subject to applicable legal requirements.
14. Contact Information
Organization Name: HOME APPLIANCE
Toll-Free: 1800 202 6280
Email: info@customer24x7support.co.in
Email: noidaservice06@gmail.com
Address:
737, Maharishi Valmiki Marg, Mangol Puri,
Distt. North West Delhi, New Delhi,
Delhi – 110083, India
For questions, concerns, or clarification regarding these Terms & Conditions, please contact HOME APPLIANCE using the contact details provided above.
Note: This is general website-policy wording and should be reviewed by a qualified legal professional before publication, particularly regarding liability, warranties, refunds, and jurisdiction.
